Cabxpress is committed to providing a reliable, safe, easier, smarter and faster taxi service to the community. We are also committed to improving the operating environment, and the financial outcomes, of our taxi operators and drivers. As a company formed only in early Feburary 2007, there are still many areas that need improvement. The company is working very hard to improve on these area. I would like to thank the Canberra community for their patience with our company, and their custom. I would also like to thank the taxi operators and the drivers who have affliated with our company for sharing the value of our company and their confidence in Cabxpress. We are committed to continually improving our booking and taxi services and very much appreciate your feedback, both positive and negative on the services you receive. I assure that your feedback will be considered seriously by the company.

Johnny Tam
January 2008

To provide a professional and safe taxi service to take our customers to their destination reliably.

Cabxpress aspires to:

have a booked taxi turning up at the pick up point reliable and on time everytime;

provide an excellent professional and courteous taxi service;

contribute to helping WAT users to participate fully in employment, education and community life; and

advance the welfare of our operators and drivers, so they in turn will look after their customers.

A private company owned by Canberrans who are committed to improving the taxi service in the ACT, and advancing the financial outcomes of taxi operators and drivers.

Employees, taxi operators and drivers who share the value of Cabxpress, and who are committed to helping Cabxpress to achieve its mission.

To provide a taxi service that will meet the expectations of the community and the Government

To exceed the following minimum service standards:

Taxi Booking Service

80% of calls for taxi hiring to be connected within 20 seconds

70% of callers able to make a booking within 1 minute; and 90% within 2 minutes

Maximum Waiting Times
This is conditional on the number of taxis in our network but we strive to meet the following standards:
A. Normal hirings - Between 8-10am, and 3-5pm.

85% hiring have a maximum waiting time of no more than 18 minutes

95% have a maximum waiting time of no more than 30 minutes

B. Normal hirings - Other times

85% hiring having a maximum waiting time of no more than 10 minutes

95% have a maximum waiting time of no more than 20 minutes

C. Wheelhair hirings - Between 8-9am, and 2-4pm Monday to Friday

85% hiring have a maximum waiting time of no more than 18 minutes

95% have a maximum waiting time of no more than 30 minutes

Wheelchair hirings - Other times

85% hiring have a maximum waiting time of no more than 10 minutes

95% have a maximum waiting time of no more than 20 minutes

Booking a taxi using the Internet (http://www.cabxpress.com.au)

Once your booking has been assigned to a taxi, you can see the taxi's location on Google Maps by clicking the appropiate link.

Ring 6260 6011 for a standard taxi, or 6260 6077 for a Wheelchair Accessible Taxi.

To help us provide you with a high standard of service, we ask that you:

treat our call centre staff and drivers with courtesy and respect;

provide us with clear information about your booking requirements;

in our contact with you, we will be professional, treating your with courtesy and respect, and always strive to help you.

We are constantly looking for ways to improve our services and we always value your feedback.

If you wish to make a suggestion, or compliment a call centre staff, or a driver for the service you receive, we invite you to provide feedback by calling our Administration on 6200 5144.

If you are not satisfied with the service you receive you can write to Cabxpress at info@cabxpress.com.au, or PO Box 6363, Queanbeyan East 2620 NSW.